Dedicated Support Engineer
Company: VirtualVocations
Location: Raleigh
Posted on: February 5, 2025
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Job Description:
A company is looking for a Dedicated Support Engineer to provide
technical support and enhance customer satisfaction.
Key Responsibilities
Manage a ticket queue to provide technical guidance and
troubleshooting
Collaborate with the Technical Services team to support well-known
brands and institutions
Analyze opportunities for continuous improvement in customer
outcomes using KPIs and feedback
Required Qualifications
2-5 years of experience in advertising technology, marketing
services, or software technology in a customer support role
Proven history of resolving customer issues quickly and
effectively
Ability to prioritize work with minimal oversight
Resourcefulness and capability to work in ambiguous situations
Willingness to work a flexible schedule, including potential
on-call or weekend coverage
Keywords: VirtualVocations, Fayetteville , Dedicated Support Engineer, Engineering , Raleigh, North Carolina
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