Store Manager
Company: Ross Stores
Location: Henderson
Posted on: January 30, 2025
|
|
|
Job Description:
Our values start with our people, join a team that values you!We
are the nations largest off-price retailer with over 2,000 stores,
and a strong track record of success and growth. Our focus has
always been bringing our customers a constant stream of
high-quality brands and on-trend merchandise at extraordinary
savings. All while providing a fun and exciting treasure hunt
experience.
As part of our team, you will experience:
Responsible for all aspects of the Stores' operations. Leads the
entire operation of the Store to ensure that Company standards and
best practices are consistently met. Staffs, trains and develops
leadership team to deliver the desired sales and profit results,
while maintaining a friendly, easy to shop environment. Recruits,
trains and develops Associates. Manages the operations of the
Stockroom, Front End, and Sales Floor to ensure new merchandise
gets to the sales floor in a timely manner, goods are received
properly and manages expenses through execution of best practices
and productivity.
ESSENTIAL FUNCTIONS:
General Operating Requirements:
Leads all Company Best Practices and maximizes productivity by
minimizing steps and touches while working.
Analyzes Store reports to evaluate controllable expenses and
overall Store performance.
Addresses any variance to Company standards with appropriate action
plan, partnering with the District Manager as needed.
Ensures proper scheduling of Associates to meet business
objectives.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits,
Associate scheduling compliance, Sunday payroll transmission, and
Payroll reporting as needed.
Organizational Development:
Recruits, hires, trains and develops Assistant Managers, Area
Supervisors and non-exempt Associates.
Through selection, training and motivation, strives to reduce Store
turnover. Utilizes and promotes all retention tools including
incentive programs, recognition opportunities, contests and
training. Ensures all required training courses are prioritize and
completed in a timely manner.
Responsible for addressing personnel and performance issues
including coaching, verbal and written warnings, progressive
discipline and termination when needed.
Ensures compliance with Ross personnel policies and procedures.
Manages Associate Relations issues, consulting with the District
Manager as needed.
Ensures compliance with all State, Local and Federal
regulations.
Expense Control:
Leads all expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable
expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment:
Maintains adherence to Company safety policies and ensures the
safety of Associates and Customers.
Ensures all Associates understand and can execute emergency
operating procedures.
Customer Service:
Treats all Customers, Associates, and other leaders with
respect.
Demonstrates courtesy, friendliness, and professionalism at all
times. Recognizes Associates using Company recognition
programs.
Executes Customer service programs and Merchandise Presentation
programs through Associate training and program supervision.
Supervises and coaches Retail Associates in providing efficient and
friendly service at the registers, Customer Service desk, fitting
rooms, sales floor, etc.
Personal and Store Brand:
Leads all Store Associates in, and models, a professional
appearance, in accordance with the Company Dress Code. Reinforces
the Company Dress Code at all times.
Represents and supports the Company brand at all times.
Manages Store to ensure a clean, neat, easy to shop
environment.
Maintains a high standard of housekeeping with help of contracted
maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company
standards through teaching, assigning tasks, and following up per
Company best practice.
Ensures merchandise is presented and organized according to Company
merchandising guidelines.
Urgently manages merchandise processing to the sales floor within
the expected Company timeframe.
Loss Prevention:
Responsible for training Associates on Loss Prevention programs to
achieve Store shortage goals.
As a representative of Ross Leadership, demonstrates integrity and
honesty in all interactions with Associates and Customers.
Safeguards confidential information, cash and credit card
information and merchandise.
Understands and complies with the Loss Prevention Awareness Program
and is responsible for Store Loss Prevention which includes
maintaining a large Customer service presence on the sales floor,
Customer and Associate engagement and heightened Loss Prevention
awareness.
Responsible for leading the annual inventory process including
preparation and execution of inventory guidelines.
Monitors mark-out-of-stock policy to ensure proper
administration.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Five or more years of Store management experience in a retail
environment.
Must maintain a high level of Customer service.
Must demonstrate the ability to lead, manage, motivate and
communicate positively to Store Associates at all levels.
Ability to train, coach and develop Associates at all levels.
Ability to organize and prioritize tasks necessary to accomplish
goals, develop a schedule to complete tasks and execute to achieve
results.
Fluency in English.
Must exercise considerable independent judgement and
discretion.
Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and
PC as required.
Ability to spend up to 100% of working time standing, walking, and
moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry,
reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and
other assigned supplies.
Ability to perform basic mathematical calculations commonly used in
retail environments.
Certain assignments may require other qualifications and
skills.
SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant Store Manager, Area Supervisors and
all Retail Associates.
DISCLAIMER
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at management's
discretion.
Ross is an equal employment opportunity employer. We consider
individuals for employment or promotion according to their skills,
abilities and experience. We believe that it is an essential part
of the Company's overall commitment to attract, hire and develop a
strong, talented and diverse workforce. Ross is committed to
complying with all applicable laws prohibiting discrimination based
on race, color, religious creed, age, national origin, ancestry,
physical, mental or developmental disability, sex (which includes
pregnancy, childbirth, breastfeeding and medical conditions related
to pregnancy, childbirth or breastfeeding), veteran status,
military status, marital or registered domestic partnership status,
medical condition (including cancer or genetic characteristics),
genetic information, gender, gender identity, gender expression,
sexual orientation, as well as any other category protected by
federal, state or local laws.Required
Keywords: Ross Stores, Fayetteville , Store Manager, Hospitality & Tourism , Henderson, North Carolina
|
Click
here to apply!
|
