Assistant Vice President; Production Services Specialist
Company: Disability Solutions
Location: Raleigh
Posted on: October 19, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!RESPONSIBILITIES:
- Provide front-line support to end users, responding to issues
related to incidents, and problem management governance for
multiple applications.
- Understand and ensure compliance of incident management and
problem management policies and procedures.
- Restore complex /major production incidents under tight service
level agreements and pursue root cause and problem resolution
follow-up.
- Participate in production support triage efforts for network
infrastructure incidents, support bridge line troubleshooting and
engage in technical research and troubleshooting escalating as
needed.
- Identify service impacts and interpreting monitors, dashboards,
and logs.
- Triage requests from multiple participants to provide technical
support required to find root cause and mitigate and resolve the
issue.
- Implement change controls to obtain change approvals using
Remedy.
- Improve existing processes including application failover
requests, device replacement, and alert monitoring processes by
automating and scripting skills.
- Capture and analyze captured data to identify root cause of
issues using network data tools including Wireshark, SevOne,
Watson, Splunk, and TCPDUMP.
- Utilize SevOne, Watson, Splunk, and TCPDUMP to create and
maintain playbooks.
- Remote work may be permitted within a commutable distance from
the worksite.REQUIREMENTS:
- Master's degree or equivalent in Computer Science, Computer
Information Systems, Management Information Systems, Engineering
(any), or related; and
- 3 years of experience in the job offered or a related IT
occupation.
- Must include 3 years of experience in each of the
following:
- Triaging requests from multiple participants to provide
technical support required to find root cause and mitigate and
resolve the issue;
- Implementing change controls to obtain change approvals using
Remedy;
- Improving existing processes including application failover
requests, device replacement, and alert monitoring processes by
automating and scripting skills;
- Capturing and analyzing captured data to identify root cause of
issues using network data tools including Wireshark, SevOne,
Watson, Splunk, and TCPDUMP; and,
- Utilizing SevOne, Watson, Splunk, and TCPDUMP to create and
maintain playbooks.If interested apply online at
www.bankofamerica.com/careers or email your resume to
bofajobs@bofa.com and reference the job title of the role and
requisition number.Salary: $155,000 - $165,000 per year.EMPLOYER:
Bank of America N.A.Shift:1st shift (United States of America)Hours
Per Week: 40
Keywords: Disability Solutions, Fayetteville , Assistant Vice President; Production Services Specialist, Professions , Raleigh, North Carolina
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