Senior Pharmacy Technician
Company: Shields Health Solutions
Location: Raleigh
Posted on: November 8, 2024
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Job Description:
At Shields, we pride ourselves on our culture of inclusion and
kindness and the difference we make in patients' lives every day.
We are tremendously proud to be certified as a 'Great Place to
Work' four years in a row. In 2022, we were awarded US Fortune Best
Workplaces in Health Care---, Fortune Best Workplaces for
Millennials--- & Fortune Best Workplaces for Women---.Improving
lives and elevating performance are at the heart of everything we
do. That's why more health system leaders trust Shields to elevate
access, outcomes and growth within specialty pharmacy - delivering
value throughout the entire health system. Leveraging our proven
Shields Performance Platform - we deliver the financial results
that health systems demand and the superior outcomes patients
deserve. With the foremost leaders in specialty pharmacy on our
team; proven success partnering with more than 70 health systems;
and a vested interest in delivering measurable results - we are the
partner health systems trust to transform their specialty pharmacy
into a powerful growth engine and elevate performance where it
matters most.Looking for someone who is open to working onsite.The
Company is seeking a highly motivated, self-starter who is looking
for a challenging career with a fast-growing company in the
specialty pharmacy management services. We are seeking experienced
pharmacy technicians who are registered with the State of
employment. Nationally certified as a CPhT is preferred but not
required. Critical to this position is a person who is able to work
independently and establish strong and credible relationships with
patients, clinicians and internal Shields staff. Applicants should
be results-oriented with a positive outlook, and a clear focus on
high patient quality and service. Detail orientation and strong
administrative/organization skills are required. Mature,
approachable, professional, and comfortable in dealing with others
both in-person and on the phone. Applicant must be reliable,
tolerant, and determined; an empathetic communicator, able to see
things from the other person's point of view. Most importantly,
person must be able to work as a member of a close-knit
team.Provides integrated support to patients and pharmacists by
providing a 'hands-on" approach to total quality patient care.
Works closely with patients to deliver a full continuum of
medication adherence support by utilizing our various tools and
applications. Encourages patients of specialty clinics to utilize
pharmacy to fully benefit from its superior patient care services.
Given that the Pharmacy Liaison will be located in one of the
medical center clinics, seamlessly integrating with the clinic team
(doctors, nurses, staff, etc.) is critical to the liaison's
success.Job Duties:Provide "legendary" care to hospital patients by
providing a full suite of custom medication management servicesAs a
member of the clinic team, work seamlessly alongside hospital
clinicians to serve patients both face-to-face and over the
phoneEducate prospective pharmacy patients on how hospital serves
patients and improves their overall care.Support outpatient retail
and specialty prescription medicationGrow the specialty pharmacies
patient populationEnsure that patients remain on track with
medication regimens- outbound therapy/medication adherence
check-ups; secures refill prescriptions.Communicate effectively
with the centralized Patient Service Center with respect to such
communications as: the refill report, the zero-fill report, the
monthly outstanding report and the appointment list.Help develop
new processes to ensure smooth operations and patientIdentify
medications requiring special storage and/or handling such as
hazardous medications and/or refrigerated medication.Identify
supplies necessary for select medications such sharps containers,
needles/syringes, alcohol swabs, Band-Aids.Answer, resolve and
triage inboundPerform refill reminder calls under the supervision
of aResolve insurance related issues, including prior
authorizations (PAs), and assist patients with various forms of
financial assistance.Ensure appropriate documentation in all
required systems/trackingManage, organize, and update relevant data
using databaseApply observations and recommendations to operational
issues, increased productivity, quality, and customer-service
standards.Identify trends, resolves problems; recommend
improvements; implementActively participate in process
improvementAct as a value-added business partner to stakeholders
throughout theProtect organization's value by keeping
informationUpdate knowledge by participating in educational
opportunities; reading professional publications; maintaining
networks; participating in professional organizations.Willing to do
whatever is necessary for the betterment of theOther duties
asSkills: Strong interpersonal communication skills, ability to
work independently and demonstrate good judgement, strong verbal
and written communication, highly proficient in Microsoft Office
particularly Excel and Word; able to quickly learn other software
programs and able to extract relevant information; strong
organizational/administrative skills a mustTraits: Organized,
high-integrity, attention to detail, dependable, quality focus,
empathetic, good listener/communicatorOther: Energetic, highly
motivated, team player with strong personal and communication
skills; discretion and confidentiality essential as position deals
with highly sensitive and private dataSpecialties: Knowledge of
transplant, hepatitis C, infectious disease (including HIV), and/or
oncology a plusExperience/ Education:Required
Licensure/Certification: We are seeking experienced pharmacy
technicians who are state registered as a pharmacy technician.
Nationally certified as a CPhT or equivalent is strongly preferred
but not required. Should additional licensure need to be obtained,
the applicant will commit to obtaining the required licensure
within a mutually agreed upon timeframe. Continued employment is
contingent upon meeting these requirements.Years of Experience:
Required 2 years, Preferred 3-5 years' experience as a Pharmacy
TechnicianEducation: High School Diploma or GED requiredCalifornia
residents employed by or applying for work at Shields have certain
privacy rights. Please review our: California Workforce Privacy
Notice and Privacy Policy.Shields Health Solutions provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Shields Health Solutions, Fayetteville , Senior Pharmacy Technician, Professions , Raleigh, North Carolina
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