Customer Experience Analyst
Company: VirtualVocations
Location: Fayetteville
Posted on: January 28, 2025
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Job Description:
A company is looking for a Marketplace Customer Experience
Analyst to join their Marketplace Team, focusing on data analysis
and enhancing customer experience.
Key Responsibilities:
Create and analyze reports on customer insights and performance
metrics
Identify opportunities for improving the customer journey through
data-driven analysis
Participate in team meetings to present actionable recommendations
for enhancing customer experience
Required Qualifications:
Proven experience in e-commerce customer service management with a
focus on analytics
Advanced proficiency in tools such as Excel and reporting
platforms
Strong analytical skills with the ability to interpret complex
data
Experience with customer journey mapping and improving customer
lifecycle
Knowledge of key performance indicators (KPIs) for customer
satisfaction
Keywords: VirtualVocations, Fayetteville , Customer Experience Analyst, Professions , Fayetteville, North Carolina
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